FAQ

Current shipping times: 1-3 working days

How long will it take for my order to arrive?

Items will be dispatched within 3 days of ordering. (During busy periods shipping may take longer, but this will be shown at the top of the dispatch page.) UK orders typically take 1-3 days from dispatch. For international orders, please see the dispatch page for more information.

Pre-orders

Pre-orders are dispatched to arrive on or shortly after release; orders containing a mix of in-stock and pre-order items will be dispatched as soon as all items are available for the release date.

What payment methods do you accept?

We accept PayPal, Apple Pay, MasterCard, Visa Credit and Visa Debit.

How much does shipping cost?

Free UK delivery on orders over £75

Shipping costs may vary based on location, size and weight of the order and are calculated at checkout.

How do I return an item?

If your order is damaged, you are not satisfied or you have simply changed your mind, please email: Terqarshop@outlook.com

Orders can be returned within 14 days of receipt. Items must be returned in new condition, unworn, unused and in the original packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged/faulty.

Please email: DATAANALYTICSMI@outlook.com before returning any items.
We cannot accept returns for items that were needed for Christmas and arrived after.

My order is damaged or has not arrived, what should I do?

Oh no! If your order has arrived damaged or has not arrived at all, please email: Terqarshop@outlook.com We can help you further.

Do you ship worldwide?

Currently, due to new EU regulations, additional VAT may be charged when receiving your parcel in your country. Please note that we are not responsible for any customs charges or fees arising from orders placed from the UK.

We ship to most countries! Please see our shipping page for details and timescales. Please note that we are not responsible for any customs charges arising from orders placed from the UK.

More?

If you still need help, please contact us via the contact page, by email: Terqarshop@outlook.com or by phone.